FAQ

Becoming a member with us is easy! Follow the below steps:

1- Click on New Register on the website or click here. You can also register using our app.

2- Enter all the required fields (Name, Email Address, Phone Number, and Password).

 

3- Activate your email address and phone number and now you're all set!

Once you've created your account, an activation email will be sent to the email you used in your registration, all you need to do is click the link.

For your phone number, a verification code will be sent to the phone number you used in your registration, use that code to activate your account.

If you didn't receive any codes via your phone number, please contact our customer support.

It means that the email you are trying to register with is already used/registered. Simply, click on Forget Your Password?

 

1. Go to the login page. Tap on Sign in, then click on Forget Your Password?

2. Enter the email associated with your account and click on Reset.

3. An automated email will be sent containing a link to reset your new password.

4. Click on the link, and your new password should include letters, numbers and symbols.

5. Now you can log into your account successfully after resetting your password. Remember, keep your information safe!

 

Facing other problems? please contact our customer support via live chat or by opening a new ticket.

It means that the phone number you are trying to register with is already used/registered in our credentials.

You must use another phone number or contact our customer support via live chat or by opening a new ticket.

Dear valued customer, keep in your mind the stronger your password, the safer your information will be.

Here are some tips to help you create a strong password:

1- A password must be at least 8 characters.

2- A password should not include your username, email, or phone number.

3- Try to use a different password from your previous passwords.

4- A password should include uppercase letters, lowercase letters, numbers, and symbols.

You need to close all opened tabs and then open our site again to solve your problem.

Please note that the customer service team can change the name of the account holder based on typographical or spelling errors. But if there is a fundamental change in the customer name, we will not be able to change it.

 

1. Email: you can open a new ticket and follow up with our technical support for the email modification.
2. Phone Number: you can modify your phone number by logging into your account > account settings > phone number >, your phone number will be changed after activating it.

Our site works simple All you have to add the products you want to your cart and then go to complete the payment Once you successfully completed the payment you will get the product code.

Unfortunately, you cannot complete any orders as a guest.

Being registered is mandatory, so you can receive your codes via the registered information.

We offer a large selection of payment methods such as (Apple Pay - STC Pay - MADA - Visa/ MasterCard - PayPal)

There is no additional fee for payment methods unless required, and these fee details will appear under the order total value details

• The duration can vary. In some cases, some requests may need to be reviewed, this process may take 5 to 60 minutes if the customer has previous requests.
• While other times the process to review may take a longer time, especially when asking the customer for additional information to validate his identity. The customer must send the requirement via email within 12 hours or the request is canceled, and once the requirements are received the request is confirmed.

There are two ways to review your purchases on DaleelStore:

• Via your registered email on our site
• Via the ''Order history'' tab available at your account settings

Trust the process! We are working our best to receive your order as fast as possible. Sometimes you might have to send some extra information for our team to validate the transaction.

According to our usage policy:

• E-Vouchers and Cards reviewed from your account, or was delivered via email or a message on a mobile phone, are NOT refundable or exchangeable under any circumstances, unless it has a manufacturing defect from the original resource.
• Once you have received your order, we are NO longer responsible for any loss, damage, or choosing the wrong product.

Tip: Please, remember to always check the details of a game or software before purchasing, including region and platform restrictions.

No. to benefit from the DaleelStars program and calculate the points, please do not use any discount code/voucher.