Privacy Policy

DaleelStore is committed to protecting the privacy of its users and to maintaining the confidentiality and security of all personal data collected or processed through the website or application, in accordance with the provisions of the Personal Data Protection Law applicable in the Kingdom of Saudi Arabia and related regulations.

By using DaleelStore’s services, you expressly consent to the collection, processing, use, storage, and sharing of your personal data as described in this Policy, for purposes related to the operation of the platform, improvement of its services, and compliance with regulatory requirements.

1. Definitions

For the purposes of this Policy, the following words and phrases shall have the meanings outlined in their respective contexts, unless the context requires otherwise:

1. Account:
   A unique account is created for each user on DaleelStore, enabling access to the available services, completion of purchases, review of order history, and management of personal information.

2. Application:
   The “DaleelStore” mobile application for smartphones or tablets, through which the user can access and benefit from the platform’s services on mobile devices.

3. Company:

Collectively refers to the entities owning and operating the DaleelStore platform, including:

• Daleel Al-Mostakhdem Information Technology Company – Single-Owner Company.

• DaleelStore Integrated Company for E-Transactions L.L.C.

4. Personal Data:

Any data or information relating to an identified or identifiable natural person, whether directly or indirectly, including but not limited to: name, mobile number, email address, IP address, device identifiers, or any other data that may lead to identifying the individual.

5. User Activity Data:

Any data automatically collected as a result of your use of the website or application, and which is not typically used to directly identify you, such as device type, browser type, visited pages, and session duration.

6. Service:

Refers to the services provided by DaleelStore through its website, application, or any other digital means, including the display and purchase of digital products, as well as account and order management.

7. Country:
   For the purposes of this Policy, refers to the Kingdom of Saudi Arabia, the United Arab Emirates, and any other countries where DaleelStore’s services are offered in accordance with the applicable laws and regulations.

8. You/The User:

Any natural person who visits the website, uses the application, creates an account, or benefits from any service provided by DaleelStore.

2. Data We Collect

DaleelStore collects two main types of data: Personal Data and Usage Activity Data, to the extent necessary for providing and improving the Service, as well as complying with regulatory requirements.

First: Personal Data

We may collect and process the following data when you register on the Platform or when you use our services:

1. Basic Data:

• First and last name.

• Mobile number used for registration and verification.

• Email address (if provided by you).

2. Additional Data Provided Voluntarily by the User:

Such as country or city, or any additional information entered in support contact forms, feedback forms, or when participating in promotions and marketing campaigns. 

Second: Usage Activity Data

This data is collected automatically when you use the website or application, and may include, but is not limited to, the following:

1. Device Connection Data:

• Internet Protocol (IP) address.

• Browser type and version.

• Operating system type.

• Device type (smartphone, tablet, or desktop computer).

2. Browsing Data:

• Pages visited within the Site or App.

• Date and time of the visit.

• Duration of time spent on each page or section. 

• Number of visits.

3. Device Identifiers:

• Session identifiers.

• Unique device or application identifiers (where applicable).

When you access the service through a mobile device, we may also collect the following:

• The mobile device’s operating system.

• The type and version of the mobile browser.

• The IP address associated with the device’s network.

• The unique device or application identifier on the mobile device.

3. Legal Basis for Processing Data

 DaleelStore processes your personal data based on one or more of the following legal bases:

1. Your Explicit Consent:

This applies when you create an account or use the service after reviewing this Policy. Your consent serves as the basis for processing certain types of data, such as receiving marketing communications or enabling optional features.

2. Performance of a Contract:

Processing your data is necessary for the performance of the contract between you and “DaleelStore,” including fulfilling orders, delivering digital codes, processing payments, and providing technical support.

3. Compliance with Applicable Laws:

Some data may be processed to comply with laws and regulations in the Kingdom of Saudi Arabia, the United Arab Emirates, or any other competent regulatory authorities, such as anti–money laundering regulations or consumer protection laws.

4. Legitimate Interests and Fraud Prevention:

 We may collect and use certain data to analyse transactions, monitor suspicious activities, and take the necessary measures to prevent misuse of the platform or attempts to defraud users, banks, or service providers.

4. Use of Cookies

“DaleelStore” uses cookies and other similar technologies to enhance your user experience. These technologies are used for purposes including, but not limited to:

1. Remembering your login details or language preferences (when enabled by you).

2. Storing user preferences related to content display or browsing settings.

3. Measuring and analysing the performance of the website or application, including visit counts and general usage patterns.

4. Improving security and detecting unusual or unauthorized activities.

You can control your cookie settings through your browser settings, including blocking or deleting them, noting that disabling some types of cookies may result in some features of the website or app not working optimally.

5. Cloudflare Services 

“DaleelStore” uses Cloudflare services—or similar service providers—for security and performance enhancement purposes, including:

1. Protecting against cyberattacks (such as denial-of-service attacks (DoS) or unauthorized access attempts).

2. Accelerating page loading and improving the response time of the website or application.

3. Ensuring service stability and minimizing downtime to the greatest extent possible.

Through these services, certain technical data may be collected, such as:

• Your device's IP address.

• Browser type.

• Time zone and timing data.

This data is used for security and technical purposes only, and in accordance with the privacy policies of these service providers.

6. Use of Personal Data

Your personal data and usage data are used for the following purposes:

1. Account Management:

• Creating and verifying your account.

• Enabling you to log in and manage your information.

2. Order Fulfillment:

• Processing/completing purchases.

• Delivering digital codes and cards.

• Managing payments and verifying their success or failure.

3. Communication with you:

• Sending notifications related to orders (e.g., order confirmation, processing status, cancellations, or returns,

• Responding to your inquiries via various support channels.

4. Notifications and Alerts:

• Sending alerts related to your account or its security.

• Informing you of any changes to terms or policies.

5. Marketing Promotions – Upon Your Consent:

• Sending offers and promotions, updates, or news about related products and services.

• Customizing certain offers and promotions based on your usage patterns, when you have enabled this feature.

6. Compliance with Regulatory Requirements:

• Retaining records of transactions as required by applicable laws.

• Cooperating with official authorities in response to regulatory or judicial requests.

7. Service Improvement and Protection:

• Analysing performance and usage to improve user experience.

• Detecting and preventing fraud or misuse, and protecting the platform and its users.

7. Sharing Data with Third Parties

DaleelStore does not share your personal data with third parties for purely commercial purposes outside the scope of the service. However, limited data may be shared in the following circumstances, to the minimum extent necessary:

1. Payment Gateways: To process payments and verify their validity, in accordance with the laws and privacy policies of the gateways.

2. Cybersecurity Service Providers: To help detect and prevent fraudulent activities or cyberattacks.

3. Technical Service Provider: Such as hosting providers, messaging services, or infrastructure service providers necessary for operating the platform.

4. Official Authorities: When there is a legal or judicial request or legal obligation that requires the disclosure of certain data.

In all cases, your data is never sold or traded, and is used solely for delivering the service and protecting your rights and the platform’s rights.

8. The User's Rights to Their Data

Under applicable laws, you have the right, to the extent permitted by law, to:

1. Request access to your personal data that we hold.

2. Request correction or updating of any inaccurate or incomplete personal data.

3. Request deletion of certain data when there is no legal or operational need to retain it.

4. Object to the processing of your data in specific circumstances.

5. Request restriction of data processing within a specified scope.

6. Withdraw your consent for data processing based on consent, without affecting the lawfulness of processing prior to withdrawal.

These requests are handled through official channels and in accordance with the Personal Data Protection Law and related regulations.

9. Marketing and Communications

1. Marketing communications will only be sent after obtaining your explicit consent.

2. You may unsubscribe from marketing messages at any time via the links provided in such messages or through your account settings, if available.

3. Notifications related to orders, security, or service operations are not considered marketing messages/promotions; they are operational messages necessary to manage your account and service.

10. Data Retention and Transfer

1. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

2. Some data may be stored on servers located outside your country of residence, in compliance with the highest security and data protection standards and applicable laws.

3. Once the purpose of processing ends, or the statutory retention period expires, data will be securely deleted or anonymized, unless a legal or security reason requires longer retention.

11. Data Deletion or Modification

You may request deletion or modification of your personal data through official DaleelStore communication channels. However, some data may need to be retained temporarily for legal, security, dispute resolution, or regulatory compliance purposes.

12. Data Disclosure

DaleelStore may disclose your personal data only in the following circumstances:

1. Execution of a judicial order issued by a competent authority.

2. Compliance with any legal, regulatory, or supervisory requirement.

3. Protection of the rights of DaleelStore or other users, or public safety.

4. Prevention or investigation of fraud or misuse of the platform or its services.

13. Data Security

DaleelStore implements appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction, including encryption, system monitoring, and access control. However, no electronic transmission or storage method can guarantee 100% security, and your use of the service acknowledges this fact.

14. Children's Privacy

DaleelStore services are not intended for children under the age of 13, and the personal data of children is not knowingly collected. If we become aware that data from a child has been collected without knowledge, it will be deleted promptly unless required otherwise by law.

15. External Links

The website or application may contain links or frames to other websites or services not owned or operated by DaleelStore. DaleelStore is not responsible for the content or privacy practices of such sites, and users are encouraged to review the respective privacy policies before using them.

16. Amendments to the Privacy Policy

DaleelStore reserves the right to modify, update, add, or remove any part of this Policy at any time, in accordance with applicable laws. Changes take effect immediately upon publication on the website or application.

We encourage you to review this Policy periodically. Your continued use of DaleelStore services after any updates constitutes your acceptance of the updated Policy.