Terms of Use

Terms of Use for Daleel Store Website

Welcome to "Daleel Store" (hereinafter referred to as the "Website"). These terms and conditions apply to your use of the Website and all affiliated companies within our group and our partners, in addition to all departments, branches, and affiliated internet sites that refer to these terms and conditions as a safe reference. By accessing and using the Website, you acknowledge your full agreement to these terms and conditions. If you do not agree to them, please refrain from using the Website.

1. Purchase and Orders

1.1. Order Acceptance: Please note that "Daleel Store" reserves the right not to approve any purchase order at its sole discretion and for various reasons, including but not limited to: * Using a payment method owned by another person. * Suspicion of fraudulent activity. * Failure to provide the required information to verify membership.

1.2. Payment Methods: When using a credit card or any other payment method, the registered name must exactly match the name of the cardholder. In case of discrepancy, "Daleel Store" has the right to cancel the order with a deduction of payment fees, without any liability to the customer. The customer is responsible for entering the correct data (full name, mobile number, email) to avoid order rejection.

1.3. Fraudulent Cases: "Daleel Store" reserves the right to cancel any order suspected of being fraudulent, without the need to provide an explanation for the cancellation.

1.4. Membership Verification: We may ask you to provide additional information to verify your membership and confirm your future orders, including but not limited to: phone number, address, customer name, and failure to provide this information may lead to order cancellation for the purpose of confirming the validity and security of the purchase transaction.

1.5. Promotional Codes: "Daleel Store", at its sole discretion, has the right to create, activate, redeem promotional codes and add them to customer accounts or provide other benefits and advantages related to the services provided by "Daleel Store" or its partners.

2. Order Details

2.1. Order Modification: No information in the order can be modified after it has been finally confirmed, including the recipient's name, mobile number, gift message (if any), email, product, or any other details.

2.2. Order Cancellation by Customer: Due to the nature of digital products, the customer cannot cancel the order after it has been finally confirmed, even if it is scheduled for sending at a later date for gift orders.

2.3. Exchange of Digital Products: Due to the sensitive nature of digital card products, no product can be returned or exchanged after it has been purchased, except in the event of a proven technical issue with the product or card within a period ranging from 2 to 5 business days from the date of receipt. If the issue is proven, a replacement code of similar value will be provided. Please refer to the Refund Policy for more details.

2.4. Important Note: Any error in the received digital card must be reported to us within 48 hours of receiving the card, along with evidence illustrating the issue (such as a screenshot), in addition to mentioning the order number and details of the affected product.

2.5. Responsibility for Code Usage: If it is found that the sent code has already been used after the date and time of purchase from "Daleel Store", "Daleel Store" bears no responsibility or compensation towards the customer.

3. Daleel Store Voucher Cards

If "Daleel Store" vouchers are used as a payment method for specific services, "Daleel Store" reserves the right to suspend membership temporarily or permanently and verify the proper use of the vouchers, in case of suspected manipulation or damage.

4. PayPal Purchase Rules

4.1. Data Matching: The email and name registered in "Daleel Store" must exactly match the email and name used in the customer's PayPal account. Any discrepancy may lead to order cancellation and refund of funds.

4.2. Payment Limits: The customer can pay via PayPal a maximum of three times daily and can resume purchasing after 24 hours have passed since the last successful PayPal payment.

4.3. Order Review: Some orders placed via PayPal may be subject to review, which may take between 5 minutes and 60 minutes.

4.4. Request for Documents: "Daleel Store" reserves the right to request additional customer data related to their identity (such as ID card, passport) or payment method to confirm the validity and security of the purchase transaction. Failure to provide this data may lead to order cancellation and refund of funds.

4.5. Right of Cancellation: "Daleel Store" has full authority to approve or cancel any order without referring to the customer or providing any reason for the cancellation.

4.6. Viewed Electronic Vouchers: Electronic vouchers and digital cards that have been viewed from the customer's account are permanently non-refundable or non-exchangeable, unless there is a defect from the issuing company.

4.7. Responsibility After Delivery: After the customer receives the order, "Daleel Store" is not responsible for any loss or damage to the purchased digital card, and any loss or damage the customer may suffer for this reason.

4.8. Data Sharing with PayPal: "Daleel Store" has the full authority to send any data related to the account holder if "Daleel Store" is informed by PayPal without referring to the account holder or obtaining their consent.

4.9. PayPal Terms: By using PayPal as a payment method in "Daleel Store", the customer acknowledges their agreement to the laws and conditions of "Daleel Store" in addition to PayPal's own terms of use.

4.10. VPN/Proxy Restrictions: The use of any proxy (VPN) program is not allowed during the purchase process and may lead to disruption or malfunction of the transaction.

5. Amendments to the Terms and Conditions

   The Website reserves the right to change, modify, add, or remove portions of these terms and conditions 1 at any time without prior notice. 2 Changes become effective when posted on the Website without prior warning. Please review these terms and conditions regularly to keep abreast of all updates. Your continued use of the Website following the posting of changes constitutes your full acceptance of all such changes.