FAQ

Users must be 18 years old or above and legally eligible to use the platform in accordance with applicable laws.

Registration is completed using a mobile number and a one-time code sent to the registered number.

No since digital code delivery and order management require a personal account.

No accounts are personal non-transferable and creating multiple accounts is prohibited.

Ensure the number is correct, network is available, and SMS is not blocked. Contact support if the issue persists.

Yes, additional verification may be required to ensure account security.

The account may be temporarily or permanently suspended according to policy without compensation.

Select a product, complete payment, and the code will be delivered to your account under Orders.

No orders cannot be modified after final confirmation.

No all digital orders are final and non-cancellable.

Once the code appears in the account or is sent it is considered final delivery.

Yes in cases of suspicion, policy violations, or missing verification.

Available methods are shown at checkout and may vary by country or platform.

No the payment method must belong to the account holder.

DaleelStore does not charge hidden fees. Banks may apply fees according to their policies.

The transaction may be pending or failed and banks usually reverse the amount automatically.

Transactions will be reviewed and any excess amount handled according to policy.

The code appears in the Orders page and may be emailed if enabled.

No except in the case of a verified technical defect issued by the provider.

No non-usage is not a valid reason for refund.

No it is the user's responsibility to use the code within its validity.

Once delivered the customer is fully responsible for safeguarding the code.

No digital products are non-refundable once delivered.

Only if the code is unusable unused and the defect originates from the issuer.

The amount is held for 21 calendar days for security and financial verification.

Yes by emailing [email protected] with supporting documents.

A digital wallet used exclusively within the platform.

No wallet balances are non-withdrawable and non-transferable.

Promotional balance expires while card and loyalty balances do not.

The balance is frozen for 90 days and may be forfeited.

A loyalty program that grants points and benefits under specific terms.

No points are non-transferable and non-redeemable for cash.

No promotions or loyalty benefits can be combined in the same order.

No user data is never sold or traded.

Yes subject to legal and regulatory requirements.

Yes only upon a formal legal or judicial request.

If you believe you have been a victim of fraud, you can submit a report through the Report Fraud section available on the website or mobile application. Additional information or supporting documents may be requested for verification purposes.

Yes changes take effect immediately upon publication.